Malibu Skyye Shipping and Return Policy:
At Malibu Skyye, we strive to get your orders to you as quickly as possible! We offer fast shipping on all our high-quality luxury embroidered hoodies. Here are the key details:
Processing Time- Orders typically ship within 2-3 business days. (Preordered items can take up to 2 weeks to ship)
Shipping Methods: We use reliable carriers to ensure your package arrives safely. You can choose from standard or expedited shipping at checkout.
Tracking Your Order:
Once your order has shipped, you’ll receive a confirmation email with a tracking number. This allows you to keep an eye on your package as it makes its way to you!
Returns & Exchanges:
We want you to love your purchase! If for any reason you’re not completely satisfied, we’re here to help.
Return Window: You can return items within 14 days of delivery for a refund (we charge a $5 restocking fee). We do also offer exchanges.
Eligibility: To be eligible for a return, items must be unworn, unwashed, and in their original packaging with tags attached.
How to Initiate a Return: Simply reach out to our customer support team at malibuskyye@gmail.com OR fill out the contact form on our website. We’ll guide you through the process!
Refund Process:
Once we receive your returned item, we’ll process your refund within 5-7 business days. Please note that shipping fees are non-refundable.
Exchanges:
If you’d like to exchange your hoodie for a different size or style, let us know! We’ll help you find the perfect fit and get it shipped out to you.
Questions?
If you have any questions or need assistance, feel free to contact us at malibuskyye@gmail.com. We’re here to help!
Thank you for supporting our small business! We appreciate you and can’t wait for you to enjoy your new hoodie!
