Malibu Skyye Terms and Policies

At Malibu Skyye, we are committed to getting your order to you safely and on time. Please review the details below before you order. By checking the agreement box at checkout, you confirm that you have read and agree to these terms, including the final sale terms for international and clearance items. 

Order Processing 

Orders are processed and shipped within 1-3 business days, excluding weekends and holidays. Orders placed after 5:00 PM Central Time, or on a weekend or holiday, begin processing the next business day. Processing time is separate from shipping time. 

Preorder Items 

Preorder items are available in limited quantities and ship within 2-4 weeks of your order date. If your order includes both preorder and in-stock items, it will ship together once the preorder item is ready. If you would like your in-stock items shipped separately, please contact us before your order ships. 

Shipping Methods and Delivery Times 

We ship with trusted carriers. At checkout, you may choose one of the following: 

Delivery times are estimates and begin once your order has shipped. We are not responsible for delays caused by carriers, weather, or customs. 

International Shipping 

We currently ship to 99 countries and territories across Europe, North America and the Caribbean, South America, Asia and the Middle East, Africa, and Oceania. The full list of available destinations appears at checkout. International orders are shipped Delivery Duties Paid (DDP). Applicable duties and import taxes are calculated at checkout and included in your order total. Currency conversion fees are built into product pricing. 

All international orders are final sale. Each international order is placed on hold for 24 hours. To request a change during this window, email hello@malibuskyye.com immediately. Once the hold ends, no changes or cancellations can be made, so please verify your order details before then. 

Order Changes and Cancellations (U.S. Orders) 

To change or cancel a U.S. order, contact us at hello@malibuskyye.com as soon as possible. We can only make changes before your order ships. 

Order Tracking 

Once your order ships, you will receive a confirmation email with your tracking number. 

Address Accuracy 

Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect or incomplete address provided by the customer. If a package is returned to us because of an address error, you will be responsible for the cost of reshipping. 

Lost or Delayed Packages 

If your tracking shows your package as delivered but you have not received it, or if your package appears delayed or tracking has stopped updating, please contact us within 3 days so we can investigate with the carrier. Claims made after this window may not be eligible for assistance. 

Returns & Exchanges 

We want you to love your purchase. We also ask that you review this policy carefully before ordering. 

Return Eligibility 

U.S. orders may be returned or exchanged within 14 days of delivery. Items must be unworn, unwashed, and unaltered, and in original condition with all tags attached, where applicable. Swimwear must have the hygiene liner attached and intact to be eligible for return or exchange. Returns and exchanges that do not meet these conditions will be rejected, and the item may be sent back to you at your expense. Orders placed during the holiday season may qualify for an extended return window (see Holiday Return Policy below). 

Holiday Return Policy 

Orders placed from November 1 through December 25, 2026 are eligible for our extended holiday return window. If you are outside the standard 14-day return window, you may still return or exchange your items until January 1, 2027, with the following conditions: 

Returns that do not meet these conditions will be rejected. Within the standard 14-day window, please use our return portal, and our regular return and refund policy applies. 

Final Sale 

The following items are not eligible for return or exchange: 

International Orders 

All international orders are final sale and cannot be returned or exchanged. Please review sizing details and product descriptions carefully before purchasing. If your international order arrives damaged, defective, or incorrect, please see the section below. 

Damaged, Defective, or Incorrect Items 

If your order arrives damaged, defective, or different from what you ordered, email hello@malibuskyye.com within 7 days of delivery with your order number and clear photos. We will make it right with a replacement or refund. This applies to all orders, including international and final sale items. 

How to Start a Return or Exchange 

Please use our return portal to submit your request. Follow the instructions and provide as much detail as possible. The portal will show any applicable fees, as well as any bonuses available if you select an exchange or store credit. Please do not send items back without submitting a request first, as unauthorized returns may be refused. Extended holiday returns must be requested by email at hello@malibuskyye.com (see Holiday Return Policy). 

Return Shipping

Return shipping costs are deducted from your refund. If you choose store credit, you will receive a bonus that offsets these costs (details are shown in the portal). Extended holiday returns are not subject to a return shipping fee deduction and do not receive a store credit bonus. We recommend using a tracked shipping service, as we cannot refund items that are lost in transit. 

Store Credit 

If you choose store credit for an eligible return, any applicable bonus amount is shown in the return portal. Store credit and bonuses do not expire. 

Refunds 

Once your return is received and inspected, we will notify you of the outcome. Approved refunds are issued to your original payment method within 5-7 business days, less return shipping. Original shipping charges are non-refundable. Your bank may need additional time to post the refund. 

Exchanges 

Exchanges for a different size or style are subject to availability and must meet the same condition requirements as returns. We ship exchanges free of charge, and each item is eligible for one free exchange. Additional exchanges on the same item will incur a standard shipping fee of $6.99. If your requested item is unavailable, we will issue a refund or store credit. For extended holiday returns, we will issue store credit only. 

Contact Us 

Questions? Email us at hello@malibuskyye.com. We respond within 1-2 business days. Response times may be longer in December and January due to higher volume. 

Thank you for choosing Malibu Skyye. We appreciate your support! 

Last updated: October 24, 2026